Cookie and privacy policy

Last updated: 16 July 2026

TravelSlovenia.eu respects your privacy and is committed to protecting your personal data.

This Cookie and Privacy Policy explains what information we collect when you visit or interact with TravelSlovenia.eu, how and why we use that information, which third parties may receive it, how cookies and similar technologies are used, and what rights you have regarding your personal data.

This policy applies to visitors, newsletter subscribers, advertisers, accommodation providers, tourism partners, customers and other people who communicate or interact with TravelSlovenia.eu.

1. Who Is Responsible for Your Personal Data?

TravelSlovenia.eu is operated by:

Kinvart d.o.o.
Registered address: Ellerjeva 53, 1000 Ljubljana, Slovenia
Email: hello@travelslovenia.eu

For the purposes of applicable data protection law, the company identified above acts as the data controller unless otherwise stated.

The data controller determines why and how personal data collected through TravelSlovenia.eu is processed.

Questions about this policy or the use of your personal information can be sent to the email address listed above.

2. Scope of This Policy

This policy applies to personal data collected through:

The TravelSlovenia.eu website
Contact and enquiry forms
Newsletter subscription forms
Advertising and partnership enquiries
Accommodation listing submissions
Comments, reviews or user-generated content, where available
Competitions, surveys and promotional campaigns
Purchases or payments made through the website
Email and other direct communications
Website analytics and performance tools
Affiliate links and referral tracking
Advertising and remarketing technologies
Embedded maps, videos, booking tools and social media content

This policy does not control how independent third-party websites process your personal data. When you leave TravelSlovenia.eu or interact with an external provider, that provider’s own privacy and cookie policies apply.

3. What Personal Data We Collect

The information we collect depends on how you use the website.

3.1 Information You Provide Directly

You may provide personal information when you:

Contact us
Subscribe to the newsletter
Request advertising information
Submit an accommodation, activity or tourism business
Purchase a service or promotional package
Participate in a survey, competition or promotion
Send us feedback
Communicate with us by email
Submit content for publication

This information may include:

First and last name
Email address
Telephone number
Company or organisation name
Website address
Billing address
VAT or tax information
Payment and transaction details
Information about your accommodation, activity or tourism service
Details included in your enquiry or message
Newsletter and marketing preferences
Any files, images or other content you choose to submit

Please avoid submitting sensitive personal information unless it is strictly necessary.

3.2 Information Collected Automatically

When you visit TravelSlovenia.eu, certain technical and usage information may be collected automatically.

This may include:

Internet Protocol address
Approximate location based on your IP address
Browser type and version
Device type
Operating system
Screen resolution
Preferred language
Referring website
Pages visited
Links clicked
Time and date of visits
Time spent on individual pages
Navigation paths
Download activity
Interaction with forms and buttons
Advertising or campaign identifiers
Cookie identifiers
Consent preferences
Technical errors and performance information

Some of this information may constitute personal data, particularly when it can be linked to a device, cookie identifier or other individual identifier.

3.3 Information Received from Third Parties

We may receive information from third parties, including:

Analytics providers
Affiliate networks
Advertising platforms
Social media platforms
Newsletter and email service providers
Payment providers
Booking platforms
Tourism partners
Accommodation providers
Business partners
Publicly available business directories

For example, an affiliate network may tell us that a visitor clicked a link on TravelSlovenia.eu and later completed a booking or purchase. We do not normally receive complete payment-card information or sensitive booking information from affiliate partners.

4. How We Use Personal Data

We may use personal data for the following purposes.

4.1 Providing and Operating the Website

We process technical information to:

Display the website correctly
Deliver requested pages and content
Remember essential preferences
Maintain website functionality
Diagnose technical problems
Prevent fraud, misuse and security incidents
Protect the website and its users

4.2 Responding to Enquiries

When you contact us, we use the information you provide to:

Respond to your question
Provide requested information
Prepare a proposal
Discuss advertising or partnership opportunities
Handle accommodation and tourism listing requests
Provide customer support
Maintain a record of relevant correspondence

4.3 Providing Contracted Services

Where you purchase a service, listing, advertising package or other product, we may process your data to:

Process the order
Confirm the transaction
Deliver the purchased service
Issue invoices
Manage payments
Communicate about the order
Provide customer support
Handle cancellations, complaints or refunds
Keep accounting and tax records

4.4 Sending Newsletters and Marketing Communications

When you subscribe to our newsletter or otherwise consent to marketing, we may send:

Slovenia travel tips
Destination guides
Itinerary ideas
Seasonal recommendations
Hidden-gem suggestions
Accommodation recommendations
Road-trip inspiration
Special offers
Partner promotions
New article notifications
Travel planning resources

You may unsubscribe at any time by selecting the unsubscribe link in an email or contacting us directly.

Unsubscribing from marketing does not prevent us from sending essential service messages relating to an existing transaction or enquiry.

4.5 Website Analytics and Improvement

Where permitted and, when required, after receiving your consent, we may use analytics tools to understand:

Which pages are most popular
How visitors find the website
How long visitors stay
Which links and buttons are used
Whether website errors occur
Which devices and browsers visitors use
How content and navigation can be improved
Whether advertising and promotional campaigns are effective

We use these insights to improve website performance, content quality, user experience and commercial strategy.

4.6 Affiliate Tracking

Some pages contain affiliate links to hotels, booking platforms, tours, travel insurance providers, car rental companies, campervan rental businesses, eSIM providers, travel products and other services.

When you select an affiliate link, the relevant partner or affiliate network may use cookies, tracking parameters or similar technologies to record that the referral originated from TravelSlovenia.eu.

If you later make a booking or purchase, we may receive a commission. The price you pay will normally remain the same unless clearly stated otherwise.

Affiliate tracking may process information such as:

Referral identifiers
Click time
Destination page
Campaign identifiers
Device or browser information
Transaction reference
Order value
Commission amount

TravelSlovenia.eu may work with affiliate networks and partners including, where applicable:

Awin
Impact
Travelpayouts
Hotel booking platforms
Tour and activity platforms
Car and campervan rental providers
Travel insurance providers
eSIM and telecommunications providers
Travel equipment retailers

The third-party provider is responsible for its own processing after you visit its website.

4.7 Advertising and Remarketing

With your consent, we may use advertising technologies to:

Measure advertising performance
Understand whether an advertisement resulted in a visit or conversion
Create aggregated visitor audiences
Show relevant advertisements on third-party platforms
Limit how often an advertisement is displayed
Retarget previous website visitors
Improve campaign effectiveness

These technologies may be provided by services such as Google, Meta or other advertising platforms.

Marketing and remarketing cookies will not be activated before consent where consent is required by applicable law.

4.8 Preventing Misuse and Protecting Legal Rights

We may process information where reasonably necessary to:

Detect suspicious activity
Prevent spam and fraud
Enforce our terms
Protect intellectual property
Establish, exercise or defend legal claims
Cooperate with lawful investigations
Comply with court orders or legal requirements

5. Legal Bases for Processing

We process personal data only where we have an appropriate legal basis.

Depending on the circumstances, the legal basis may include:

We rely on consent for activities such as:

Sending optional newsletters
Using non-essential analytics cookies
Using advertising or remarketing cookies
Activating certain third-party embedded content
Storing optional preferences
Using other tracking technologies where consent is required

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Performance of a Contract

We may process personal data when necessary to:

Provide a service you purchased
Process an advertising or listing order
Take steps requested before entering into a contract
Manage payments and invoices
Provide customer support connected to a purchase

Legitimate Interests

We may rely on legitimate interests where processing is necessary for operating and improving TravelSlovenia.eu, provided those interests are not overridden by your rights.

These interests may include:

Responding to business enquiries
Operating and securing the website
Preventing fraud and misuse
Measuring basic website performance
Improving content and navigation
Managing business relationships
Maintaining appropriate business records
Establishing or defending legal claims

Legal Obligation

We may process or retain information to comply with:

Accounting obligations
Tax obligations
Consumer protection requirements
Court orders
Regulatory requirements
Other applicable laws

6. Cookies and Similar Technologies

A cookie is a small text file stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies can help a website remember information about your visit, such as language preferences, consent choices, login information or how you use the website.

We may also use similar technologies, including:

Local storage
Tracking pixels
Web beacons
Tags
Scripts
Software development kits
Device identifiers
Affiliate tracking parameters

References to cookies in this policy include these similar technologies where appropriate.

6.2 First-Party and Third-Party Cookies

First-party cookies are set directly by TravelSlovenia.eu.

Third-party cookies are set by external services integrated into the website, such as analytics providers, advertising networks, embedded video providers, booking platforms or social media services.

Third parties may use information collected through their technologies in accordance with their own privacy policies.

7. Types of Cookies We Use

7.1 Strictly Necessary Cookies

Strictly necessary cookies are required for the website to function or to provide a service requested by the visitor.

They may be used to:

Load website pages
Maintain security
Prevent spam
Balance website traffic
Remember cookie-consent choices
Maintain a shopping basket or checkout session
Process forms
Provide essential accessibility features

These cookies cannot generally be disabled through the website’s consent tool because the website may not function correctly without them.

You can still block them through your browser, but some parts of the website may stop working.

7.2 Preference Cookies

Preference cookies allow the website to remember choices such as:

Language
Region
Display settings
Previously selected options
Accessibility preferences

These cookies are normally used only after you provide consent where consent is legally required.

7.3 Analytics Cookies

Analytics cookies help us understand how visitors interact with the website.

They may collect information about:

Pages viewed
Time spent on pages
Navigation paths
Traffic sources
Device categories
Browser types
Approximate geographic regions
Errors and performance problems
Interactions with links, forms and buttons

Analytics cookies are activated only after consent where required.

We may use analytics platforms such as Google Analytics or comparable services. Where available, we may activate privacy-enhancing options such as IP-address truncation, limited data retention or consent-based data collection.

7.4 Marketing and Advertising Cookies

Marketing cookies may be used to:

Measure advertising conversions
Create advertising audiences
Personalise advertisements
Retarget website visitors
Limit advertisement frequency
Analyse campaign performance

These cookies may enable advertising providers to recognise your browser or device across different websites.

They are used only with your consent where required.

7.5 Affiliate Cookies

Affiliate cookies and referral identifiers help affiliate partners determine whether a purchase or booking followed a link from TravelSlovenia.eu.

These technologies may record:

That an affiliate link was selected
The date and time of the click
A campaign or publisher identifier
The destination merchant
Whether a qualifying transaction occurred

Affiliate cookies may be set by the relevant merchant or affiliate network after you select an external link.

7.6 Embedded Content Cookies

Pages may include content provided by external services, such as:

YouTube videos
Maps
Social media posts
Booking widgets
Weather tools
Review widgets
Interactive travel tools

Embedded content may allow the third-party provider to collect information about your device and interaction with the content.

Where technically possible and legally required, this content will remain blocked until you consent to the relevant category of cookies.

Cookies may be either:

Session Cookies

Session cookies are temporary and are deleted when you close your browser.

Persistent Cookies

Persistent cookies remain on your device until they expire or you delete them.

The exact lifetime of a cookie depends on its purpose and provider. Current information about cookies, providers, purposes and storage periods should be available through the website’s cookie settings panel.

Because website tools and third-party services can change, the cookie settings panel is the most current source of information about individual cookies used on TravelSlovenia.eu.

When you first visit TravelSlovenia.eu, you may be shown a cookie consent banner.

The banner should allow you to:

Accept optional cookies
Reject optional cookies
Select individual cookie categories
Read more information about cookie use

You can change or withdraw your choices at any time by selecting the Cookie Settings link available in the website footer or cookie banner.

Withdrawing consent does not automatically remove cookies already stored on your device. You can remove existing cookies through your browser settings.

Most browsers allow you to:

View stored cookies
Delete individual cookies
Delete all cookies
Block third-party cookies
Block all cookies
Receive a warning before a cookie is stored

Blocking all cookies may affect website functionality.

10. Analytics Services

Subject to your consent, TravelSlovenia.eu may use analytics services to measure traffic and improve the website.

Analytics providers may process information such as:

IP address
Device and browser information
Approximate location
Referral source
Pages visited
Session duration
Website interactions
Conversion events

Analytics information may be aggregated or pseudonymised where possible.

We do not use analytics information to directly identify ordinary website visitors unless necessary for security, troubleshooting or legal purposes.

When you subscribe to the TravelSlovenia.eu newsletter, we may collect:

Your email address
Your name, if requested
Subscription date and time
Consent record
Preferred language or interests
Email opening and link interaction data, where enabled
Unsubscription information

We use this information to deliver requested emails, improve newsletter content and measure engagement.

Our newsletter may be delivered through a specialised email service provider acting as a data processor.

Where email tracking is enabled, newsletter emails may contain tracking pixels or tagged links that show whether an email was opened or a link selected. Where required, such tracking will be based on consent or another applicable legal basis.

You can unsubscribe at any time by:

Selecting the unsubscribe link in an email
Adjusting available communication preferences
Contacting us directly

We may retain a minimal suppression record after unsubscription to ensure that we respect your request and do not add the same email address back to the mailing list without a new valid basis.

12. Contact Forms and Business Enquiries

When you contact us through a form or by email, we may process your name, contact details, message and related correspondence.

We use this information to:

Respond to your enquiry
Provide requested information
Prepare a commercial proposal
Discuss a potential partnership
Provide support
Keep an appropriate record of the communication

Messages may be checked by automated anti-spam and security services.

Do not include confidential, sensitive or unnecessary personal information in general contact forms.

13. Purchases, Advertising Packages and Payments

TravelSlovenia.eu may offer paid advertising, premium listings, promotional pages or other commercial services.

When you purchase a service, we may process:

Customer name
Company name
Billing address
Email address
Telephone number
VAT information
Order details
Payment status
Invoice information
Transaction identifiers
Correspondence relating to the purchase

Payments may be handled by an independent payment provider. TravelSlovenia.eu does not normally store complete payment-card information.

Payment providers process payment information under their own terms and privacy policies.

Financial and transaction records may be retained for the period required by tax, accounting and other applicable laws.

14. Affiliate Links and External Booking Services

TravelSlovenia.eu is a travel information and affiliate publishing website.

Articles may contain links to third-party services, including:

Hotels and accommodation
Tours and activities
Airport transfers
Car rentals
Campervan rentals
Sailing charters
Travel insurance
eSIM providers
Outdoor equipment
Travel applications
Booking platforms

When you select one of these links, you leave TravelSlovenia.eu and visit an independently operated website.

That provider may collect information, set cookies or process a booking under its own privacy policy. TravelSlovenia.eu does not control the provider’s website, booking process, security measures or privacy practices.

We encourage you to review the privacy and cookie policy of each third-party provider before submitting personal or payment information.

TravelSlovenia.eu may display content from platforms such as:

YouTube
Instagram
Facebook
Pinterest
Google Maps
Other map, video or social media providers

Interacting with embedded content may be similar to visiting the provider’s website directly.

The provider may collect information about your device, IP address, account and interactions. If you are logged into the relevant platform, the provider may associate the interaction with your account.

TravelSlovenia.eu does not control how these providers use your information.

We may share personal data with trusted recipients where necessary for the purposes described in this policy.

These recipients may include:

Website hosting providers
Website developers and maintenance providers
Cloud-storage providers
Email and newsletter platforms
Analytics providers
Cookie-consent platforms
Security and anti-spam providers
Payment processors
Accounting providers
Affiliate networks
Advertising platforms
Booking and travel partners
Customer relationship management providers
Professional advisers
Legal advisers
Public authorities where legally required

Service providers acting on our behalf may process personal data only for agreed purposes and under appropriate contractual obligations.

We do not sell lists of newsletter subscribers or contact-form users to unrelated third parties.

Personal data may be disclosed where reasonably necessary to:

Comply with law
Respond to a valid legal request
Protect our rights or property
Prevent fraud or security incidents
Protect users or the public
Establish or defend a legal claim
Support a merger, restructuring or sale of all or part of the business

17. International Data Transfers

Some technology, analytics, advertising, affiliate, cloud or email providers may process information outside Slovenia or the European Economic Area.

Where personal data is transferred internationally, we seek to use an appropriate transfer mechanism where required, such as:

A European Commission adequacy decision
Standard Contractual Clauses
Additional contractual, technical or organisational safeguards
Another legally recognised transfer mechanism

The level of protection and legal rights available in another country may differ from those available in the European Economic Area.

You may contact us for further information about safeguards relevant to your personal data.

18. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting and security requirements.

Typical retention considerations include:

Contact Enquiries

General enquiries may be retained for up to two years after the last meaningful communication unless a longer period is needed because of an ongoing business relationship or legal claim.

Newsletter subscription data is normally retained until you unsubscribe or withdraw your consent.

A minimal suppression record may be retained afterward to ensure your unsubscription request continues to be respected.

Customer and Transaction Records

Order, invoice and accounting information may be kept for the period required by applicable accounting and tax law.

Advertising and Partnership Records

Information relating to active advertising, listings and partnerships may be retained for the duration of the relationship and for an appropriate period afterward.

Analytics Information

Analytics data is retained according to the settings of the relevant analytics provider and our configured retention period.

Consent records may be retained for as long as needed to demonstrate compliance, remember your preferences and respond to legal questions.

Security Logs

Security and technical logs may be retained for a limited period unless they are required to investigate an incident or protect legal rights.

When personal information is no longer needed, we may delete, anonymise or securely archive it where retention is legally required.

19. How We Protect Personal Data

We use reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access
Accidental loss
Improper use
Unauthorised alteration
Disclosure
Destruction
Malware
Spam
Other security threats

Measures may include:

Secure website connections
Access controls
Software updates
Backups
Security monitoring
Anti-spam protection
Restricted administrative access
Provider agreements
Employee or contractor confidentiality obligations

No internet transmission or storage system can be guaranteed to be completely secure. You provide information online at your own risk, although we take reasonable steps to protect it.

20. Your Data Protection Rights

Depending on applicable law and the circumstances, you may have the following rights.

Right to Be Informed

You have the right to receive clear information about how your personal data is used.

Right of Access

You may request confirmation of whether we process your personal data and ask for a copy of that information.

Right to Rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You may ask us to delete personal data in certain circumstances, including where it is no longer needed for the original purpose.

This right is not absolute. We may need to retain information to comply with a legal obligation or establish, exercise or defend legal claims.

Right to Restrict Processing

You may ask us to restrict the use of your personal data in certain circumstances.

Right to Data Portability

Where processing is based on consent or a contract and carried out by automated means, you may have the right to receive certain information in a structured, commonly used and machine-readable format.

Right to Object

You may object to processing based on legitimate interests in certain circumstances.

You may object to direct marketing at any time.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal will not affect processing that occurred before consent was withdrawn.

Rights Relating to Automated Decision-Making

You may have rights regarding decisions based solely on automated processing where those decisions produce legal or similarly significant effects.

TravelSlovenia.eu does not normally use personal data to make solely automated decisions that produce legal or similarly significant effects.

21. How to Exercise Your Rights

To exercise a data protection right, contact us at:

Email: [INSERT PRIVACY OR CONTACT EMAIL]

Please include enough information for us to understand your request and identify the relevant data.

We may request reasonable proof of identity where necessary to protect personal information from unauthorised disclosure.

We aim to respond within the period required by applicable law. Complex or multiple requests may require additional time where legally permitted.

Data protection requests are normally handled free of charge. A reasonable fee may be charged, or a request may be refused, where it is manifestly unfounded, excessive or repetitive, as permitted by law.

22. Complaints

You may contact us first so that we have an opportunity to address your concern.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

For organisations established in Slovenia, the relevant supervisory authority is:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
SI-1000 Ljubljana
Slovenia
Email: gp.ip@ip-rs.si
Telephone: +386 1 230 97 30

You may also be entitled to contact the supervisory authority in the EU or EEA country where you live, work or believe an infringement occurred.

23. Children’s Privacy

TravelSlovenia.eu is a general travel information website and is not designed to collect personal data directly from children.

We do not knowingly request unnecessary personal data from children.

A parent or guardian who believes that a child has submitted personal information without appropriate permission should contact us so that we can review and, where appropriate, delete it.

24. Third-Party Websites

TravelSlovenia.eu contains links to websites that we do not own or control.

These may include:

Tourism organisations
Hotels
Restaurants
Tour operators
Booking platforms
Car rental companies
Insurance providers
eSIM providers
Affiliate merchants
Social media services
News publications
Government and destination websites

We are not responsible for the privacy, security, accuracy or content of third-party websites.

Opening an external link does not necessarily mean that we endorse every practice or statement of the third-party provider.

You should review the provider’s privacy policy before submitting personal information.

25. Changes to This Policy

We may update this Cookie and Privacy Policy when:

Website features change
New services are introduced
Providers or technologies change
Legal requirements change
Our processing activities change
We improve how privacy information is presented

The latest version will be published on this page with an updated revision date.

Material changes may also be communicated through the website, cookie banner, newsletter or another appropriate method.

We encourage visitors to review this page periodically.

26. Contact Us

Questions, concerns or requests relating to this Cookie and Privacy Policy can be sent to:

TravelSlovenia.eu
Operated by: Kinvart d.o.o.
Address: Ellerjeva 53, 1000 Ljubljana, Slovenia
Email: hello@travelslovenia.eu

We will make reasonable efforts to review and respond to privacy-related enquiries promptly.